Frequently Asked Questions

What is Softhills Media about?

Softhills Media is a social media marketing agency, We have been an Instagram marketing specialist for over three years. In that time, We have managed 10,000+ different Instagram accounts.

What are the requirements for my profile?

You need to make sure your Instagram account is at least one month old with more than twenty posts. We need your Instagram username, password, and targeting information – such as a list of your competitors, hashtags, and location.

You have so many orders! When do you have time for me?

Because of the high quality of this service, our team serve hundreds of returning clients monthly. We have a large team of experts here where each team member has his own responsibilities. We are always excited to work with new customers.

Why I should purchase from you?

We have been an Instagram marketing specialist for over three years. In that time, We have managed 10,000+ different Instagram accounts. We have worked with fortune 500 clients and many other mid- to small-sized businesses. We also work with personal brands.

Will you unfollow my friends/current people I follow?

Before we start your promotion, we save all the people that you are following. Please make sure you are not following more than 1,500 people because then the promotion won’t be as effective. If you really need to follow someone, then we won’t unfollow that person.

How does this promotion work?

This promotion is one of the most successful for your Instagram account. If you wanted to achieve the same results with Instagram Ads, you could spend thousands of dollars with no guarantee of getting the same result, making it much riskier to run ads.

Is your promotion safe for my account?

Yes, we care about your privacy: it is our first priority. We don’t store your password, and we only use it for the authorization process. We do not use any third party applications or software; instead, we have an actual person working on your account.

I am referring my friends to you! Do I get a benefit from that?

Firstly, We really appreciate you recommending our service to others! You can get a discount on your next promotion, or, if you refer a large number of people, you can qualify for one free month of promotion.

I want to outsource my work! How can I do that?

We work with other agencies and have fantastic white labeling options. Please message us to discuss how we can help you with outsourcing and provide you with more information.

Can I use my Instagram during the promotion as usual?

Yes, but with a few exceptions. I suggest staying away from following or unfollowing accounts, as this can cause temporary blocks from Instagram, which stops us working for a few hours. You can continue to post as usual.

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